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Privacy Policy
How Abundance Home Cleaning collects, uses, and protects your personal information when you visit our website, request a quote, book a cleaning, or apply to join our team.
Effective date: October 5, 2026
Abundance Home Cleaning (“Abundance,” “we,” “us,” or “our”) is a locally owned residential cleaning company serving Seattle and greater King County, Washington. This Privacy Policy explains what information we collect through abundancehomecleaning.com (the “Site”) and in the course of providing our services, how we use and share it, and the choices you have. By using the Site or our services, you agree to the practices described here.
1. Information We Collect
Information you give us
- Quote and estimate requests: your name, phone number, email address, ZIP code, the service you are interested in, cleaning frequency, home size, number of bathrooms, approximate square footage, preferred date, and any notes you choose to add (for example, pets, parking, or access instructions).
- Bookings and payments: your service address, appointment details, home access information (such as a spare key or entry code), and payment card details. Online booking and card payments are handled by our third-party booking and payment providers; we do not store full card numbers on our own systems.
- Job applications: your first and last name, email address, phone number, and the resume and any other documents you upload through our Work With Us page.
- Communications: information you share when you call, text, or email us, or leave feedback about our services.
Information collected automatically
When you visit the Site, our servers and service providers, including Google Analytics, may automatically collect technical information such as your IP address, browser type, device type, pages visited, time spent on pages, referring website, approximate location, and the date and time of your visit. This information is used to operate, secure, and improve the Site.
2. How We Use Your Information
- To respond to your inquiries and prepare cleaning estimates.
- To schedule, provide, confirm, and follow up on cleaning services, including our satisfaction guarantee and re-clean requests.
- To process payments and maintain records of transactions.
- To review job applications, contact candidates, and evaluate eligibility for employment.
- To send service-related messages such as appointment confirmations, reminders, and updates.
- To send promotional offers by email, only where you have agreed to receive them. You can opt out at any time.
- To maintain the security of the Site, prevent fraud, and comply with legal obligations.
- To understand how the Site is used and improve our website and services.
3. Phone Calls and Text Messages
If you provide your phone number, we may call you or send you individual text messages about your request, appointment, or application. We do not send marketing or bulk text messages, and we do not sell or share your phone number with third parties for their own marketing purposes. Standard message and data rates from your carrier may apply. If you prefer not to receive texts from us, just let us know.
4. How We Share Your Information
We do not sell your personal information. We share information only as described below:
- Service providers: companies that help us run our business, such as website hosting, online booking and scheduling, payment processing, website analytics, email delivery, and IT services. They may use your information only to perform services for us.
- Our cleaning team: the team members assigned to your home receive the details they need to perform the service, such as your address, access instructions, and special requests.
- Employment screening: if you apply to work with us and advance in the hiring process, we may use a third-party consumer reporting agency to conduct a background check. We will provide any required disclosures and obtain your written authorization before doing so.
- Legal and safety reasons: when required by law, legal process, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of Abundance, our clients, our team, or others.
- Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this Privacy Policy.
5. Cookies, Analytics, and Third-Party Services
The Site uses cookies and similar technologies that are necessary for it to function, load quickly, and stay secure.
We use Google Analytics to understand how visitors find and use the Site, such as which pages are viewed and how long visits last. Google Analytics uses cookies to collect this information, and it is processed by Google according to the Google Privacy Policy. You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.
Some pages include content from third parties, such as an embedded Google Map, and those providers may set their own cookies and collect information under their own privacy policies.
You can set your browser to block or delete cookies. Some parts of the Site may not work properly if you do. Our Site does not currently respond to “Do Not Track” browser signals.
6. How Long We Keep Information
We keep personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, and meeting legal requirements. Job application materials are kept for a reasonable period to consider you for current and future openings, unless you ask us to delete them sooner where the law allows.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections on the Site and limited access to client and applicant records. Home access information is shared only with the team members who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
- Access and correction: you may ask us what personal information we hold about you and request that we correct it.
- Deletion: you may ask us to delete your personal information, subject to records we must keep for legal, tax, or legitimate business reasons.
- Marketing opt-out: you can unsubscribe from promotional emails using the link in the email or by contacting us directly.
- Analytics opt-out: you can block analytics cookies in your browser or use the Google Analytics Opt-out Browser Add-on described above.
Depending on where you live, you may have additional rights under applicable state privacy laws. To make a request, contact us using the details below. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.
9. Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Links to Other Websites
The Site may link to third-party websites, such as our booking platform or review sites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of the Site or our services after an update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us:
Abundance Home Cleaning
522 W Riverside Ave, Ste N
Spokane, WA 99201
Email: info@abundancehomecleaning.com
Phone: (253) 650-2030